My name is AJ D’Alessandro and apparently someone posted a blog with my name and company I work for, however, I have NEVER posted anything. I would like to clarify this.

Thank You,

A.J.

IndyMac.. yuck!

That is not to say that I dont have my own issues with the Middle Management at Indymac. As well intentioned as they try to be, I think they fail to listen to their own sales force too often and overlook serious issues that if fixed could make us #1 in this industry.

Mike Perry is one of the youngest CEO’s to ever reach his position. Although he has had bouts of foot in mouth disease, I have come to overlook that for his genius in the business world. No other CEO keeps his employees so informed.

The bottom line is my customers like Indymac 80% of the time and they appear to be happy with our service most of the time as well. If my customers can be happy, then that means others can be as well. If a AE goes out and bashes their own company, that is not how to help them grow. Once the customer sees their AE does not trust the company, then all hope is lost with that customer. As far as my success, I have been in the top 1-3 in my region for the last 5 months and have grown my business while others are failing, so I must be doing something right. Negativity breeds more negativity, so I do my best to look at what I can change and focus on that.

I just hope that those of you that need Indymac in this tough market, that you demand the service you need from youe BDM/AE and if you are not getting it, go above their heads. The same goes with Operations. If they are not meeting your needs, then go to the Operations Manager or Regional Operations Manager. All of their names are on the website once you log in. Use them and be proactive to make the experience what you want of it.

I understand why your sticking up for the company that you have been w/ for 10 years. But, you have to understand that Indy has a VERY bad reputation when it comes down to service. Although you lie blame on the so called BDM’s for not doing their job, what about the inside people that open, process, underwrite,and close the loans.These people need to be held accountable as well! It’s hard for me to believe that Indy Mac has poor service and a bad reputation because of the BDM! Your company is known as: “They look great on paper but cannot execute worth a S**T!
This is coming from 90 percent of the brokers I do business with! If a company does have great service and dedicated employees, I pass that along as well! All of these people are not picking on your company, their simply telling the truth! How can so many brokers be wrong. So instead of blaming your fellow AE’s, maybe you should look with in your company’s management and who they support! You may be surprised on what you find. As far as firing “Cindy Mac”, she was hired on right before I came on board and I fired her with in a week! Your company hired her the next day which is no surprise because you guys have a reputation of high turn over rate for your A.E.’s and not being selective on your hiring process. As the saying goes “Any warm body will do!” Bottom line is all these hard working brokers cannot be wrong. So instead of bashing them and sticking up for your shitty company, maybe you would be more successful if you were more sympathetic to the people that keep your shitty company a float-the broker.

Yes the pay right now stinks at Indymac for the BDM’s, but we are glad to be working and not have to worry about our jobs. When the market turns back (and it will eventually) they will bump the pay back up to be in line with the level of profit the company makes.

For those of you that have experienced bad service on a regular basis, blame your BDM. It is their job to resolve issues. The people in the center work with what they are given. Indymac is far from perfect and there are also bad people working there as well. The key is that it is up to the BDM to report those people to management and make sure they do the job right or move them on to another position or out of the company if they cant be helped.

When a BDM gets in trouble from Frank Sillman for a email sent to him directly it is usually because the BDM did not do their job by taking care of the issue before the customer felt the need to go to a senior manager. If the BDM has a valid response and the Seller (Broker) is correct in their complaint, then the issue is sent up the ladder and given highest priority. In some occassions Mike Perry the CEO has become involved personally to make sure the customer is taken care of.

The bottom line to all of this is Indymac (INDYMAC was Independent National Mortgage Company) is here to make money. They can not always please the customers or their employees. If you dont want to work with us as a partner or work with us as an employee, then maybe Indymac is not for you. We want to provide the best products, service and price available. No one is perfect and we can not please everyone. We also sometimes are fooled by people in the industry. As one of the people mentioned, the worst AE they ever had was fired and went right to Indymac. Well, they fooled you and you hired them, so why blame us for hiring them as well? They either conformed and got better, or I can assure you they are no longer here.

We honor our locks! Other lenders were not doing that and either pulled their locks or closed down. To complain because we are not in a position to extend a lock on a loan that has no home on the secondary is foolish. If we extended those locks and lost money, we couldnt offer new loans and would have to close down.

We appreciate the customers that recognize we can not be perfect, and the others probably had bad support from their BDM or possibly just got hit with some bad employees or circumstances. For that we are all sorry, but we truly do want to be your lender of choice and that is what we work for every day.

In closing, I want this known that I am not in management and these are my own opinions and not condoned or approved by Indymac in any way. I hope the educated people that read this can see that many of us at Indymac do care about our Brokers and we are committed to providing the best service. If you have not seen your BDM in a long time, then call their manager. If their manager does not call back, then call Frank Sillman and let him know. We will arrange to get you a BDM that wants and appreciates your business. We are here to stay (our CEO is not selling off his stock, he is buying more of it!) and if you work with us, you can help us to be the company you want as a business partner.